privacy & policy

1. Introduction

Frankie Digital Pty Ltd (“Frankie Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the Frankie mobile application (“App”) and related websites, services, and digital products (together, the “Services”).
By using Frankie Digital’s Services, you agree to this Policy. If you do not agree, please discontinue use.

2. Scope and Legal Compliance

This Policy applies to all users globally, including those located in:Australia – under the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

• European Union / EEA / UK – under the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018
• United States – under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Canada – under the Personal Information Protection and Electronic Documents Act (PIPEDA)

3. Information We Collect

We collect information to create accounts, personalize user experiences, and improve the App. The information is grouped into the following categories:

3.1  User Account and Profile Data

• Category
• Examples
• Purpose
• Identification
• id, email, phoneNumber, phoneNumberCountryCode, isEmailVerified, isPhoneVerified, provider, socialId
• Account creation, login, verification
• Personal Info
• firstName, lastName, birthDate, gender, bio, role, status, isAnonymous
• Profile personalization
• Media Assets
• files, filesId, voiceId
• Profile photos, avatars, and voice models
• Subscription and Payment
• subscription, paymentProviderCustomerId
• Manage billing and access to paid tiers (Stripe, Apple, Google)
• Preferences and Visibility
• showGender, isPushNotificationsEnabled, isShowNSFWContent
• User-controlled preferences
• Engagement Metrics
• followsCount, likesSentCount, dislikesSentCount, likesReceivedCount, followsReceivedCount
• Social metrics and analytics
• Notifications and Device Info
• fcmToken
• Push notifications
• Activity and History
• chats, messages, createdAt, updatedAt, deletedAt
• Conversation history and moderation
• Account Metadata
• isModel, isAnonymous, role, status
• Access control and moderation

3.2  Personality and Lifestyle Data

We store optional lifestyle and personality data (“personality settings”) to enrich AI interactions.

• Category
• Examples
• Purpose
• Personality & Communication
• tone, traits, communicationStyle, loveLanguage
• Conversational realism and personalization
• Lifestyle Habits
• drinkHabit, smokeHabit, workoutHabit, wellnessAndLifestyle
• Tailored conversations
• Entertainment & Interests
• musicPreferences, gamePreferences, tvShowPreferences, fanFavourites, foodPreferences
• Shared interest modeling
• Values & Behaviour
• valuesAndCauses, outdoorActivities, stayingIn, sportPreferences, goingOut, pets
• Matching and recommendation engines
• Demographics & Intentions
• educationLevel, zodiacSign, socialMedia, seekingRelationshipType
• Compatibility and experience customization

This data is user-submitted and optional.

3.3  AI Model Profiles

For internal “AI Companion” models:
Each model contains synthetic identifiers, tone, and personality traits.

• No personal data from external individuals is included.
• Model data is managed solely by Frankie Digital for entertainment and support purposes.

3.4  Technical and Usage Data

Device ID, IP address, OS version, language, app version

• Session duration, feature usage, clickstream data
• Cookies and pixels for analytics and advertising performance

4. How We Use Information

We process collected information to:

• Operate and maintain the App and Website
• Personalize conversations and recommendations
• Provide, process, and manage subscriptions and payments
• Deliver notifications and product updates
• Enhance AI model performance and contextual accuracy
• Conduct analytics and improve the user experience
• Detect and prevent fraud or misuse
• Comply with applicable laws and enforce our Terms

5. AI and Automated Processing

Frankie Digital uses third-party AI platforms (including, but not limited to, OpenAI or similar providers).

• Conversational data may be used to train, fine-tune, or improve AI models in anonymized or aggregated form.
• Personal identifiers are never directly shared with AI vendors.

• AI interactions are intended for entertainment, companionship, and emotional support — not medical or therapeutic advice.

6. Legal Bases for Processing (Under GDPR)

We rely on several lawful bases:

• Consent – for personalized experiences, marketing, and cookies.
• Contract performance – to deliver the Services you request.
• Legitimate interests – to improve the App, ensure safety, and prevent fraud.
• Legal obligation – to comply with applicable laws or law-enforcement requests.

7. Disclosure and Sharing of Information

We share limited data with:

• Service Providers – hosting, analytics, AI processing, customer support.
• Payment Processors – to handle billing securely.
• Business Partners – where integration is needed (e.g., app stores).
• Legal Authorities – when required by law or to protect rights.
• Corporate Transfers – in a merger or sale, data may transfer under confidentiality.

8. International Data Transfers

Data may be processed in Australia, the United States, United Kingdom, or other jurisdictions.We implement Standard Contractual Clauses (SCCs) and equivalent safeguards to ensure adequate protection.

9. Data Retention

• Data Type
• Retention Period
• Active User Accounts
• Retained while account is active
• Deleted Accounts
• Erased or anonymized within 30 days
• Chat History
• 90 days post-deletion for moderation, then anonymized
• Payment Records
• As required for tax and legal compliance
• AI Model Data
• Retained indefinitely as synthetic (non-personal) assets
• Logs & Analytics
• Aggregated and anonymized after 12 months

10. Data Security

We employ industry-standard safeguards:

• Encryption (HTTPS/TLS) for data in transit
• Encrypted databases and role-based access control
• Regular penetration testing and audit trails
• Continuous monitoring for unauthorized activity
• Users are responsible for protecting their own login credentials.

11. User Rights

Depending on jurisdiction, you may:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to or restrict processing
• Request data portability
• Lodge a complaint with your data protection authority

To exercise these rights, contact operations@frankiedigital.ai.

12. Cookies and Tracking Technologies

Frankie Digital uses cookies and similar tools for functionality, analytics, and advertising.You can manage cookie preferences through your browser or device settings.

13. Children’s Privacy

Our Services are not intended for individuals under 18 years.
We do not knowingly collect data from minors.
If a child’s data is discovered, it will be deleted immediately upon notice.

14. Data Breach Notification

In the event of a breach affecting your information, Frankie Digital will:

• Notify affected users and authorities as required,
• Provide details of the breach, and
• Advise mitigation steps.

15. Non-Circumvention and Liability Limitations

You agree not to circumvent, resell, or replicate Frankie Digital’s proprietary AI, data, or systems.Frankie Digital is not liable for:

• Misuse or reliance on AI outputs,
• Third-party service failures, or
• User-generated content within the platform.

16. Changes to this Policy

We may update this Policy periodically. The latest version will be posted on our website and in the App. Significant updates will be communicated via email or in-app notice. Continued use of the Services constitutes acceptance of the revised Policy.

Contact Us
Company: Frankie Digital Pty Ltd
Email: operations@frankiedigital.ai
Jurisdiction: Australia